Refund & Return Policy
In the unexpected event that you're not 100% satisfied with your purchase, we offer an easy return policy. Our policy lasts 30 days. If 30 days have gone by since you received the item, we cannot take the item back.
To be eligible, your item must be unused and in the same condition that you received it.
**REMINDER: We do not accept returned swimwear items of which the hygiene strip has been removed.
***REMINDER: Our return policy is not valid for sale items or items purchased with a discount code.
Please e-mail us for return instructions at firstname.lastname@example.org before sending back your item.
You will be responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable. We recommend having tracking in place to ensure proof of return. We are unable to refund any lost packages during the return process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and apply store credit to you / refund the purchase cost.
Store credit can not be combined with previous discounts and/or current sale codes.
Please add your name and order number to your parcel. Without this information, we can not process a refund.
You can return the items to us and we resend you the new products.
You can return the items to us and we will fully refund you.
You can keep the items and we will refund you in the amount of 50 % of your purchase price.
The customer will cover the shipping fee if you choose to return items. Please feel free to contact us if you have any questions.
Sale/Discounted items (if applicable):
We do accept returns for sale/discounted items; however, the amount paid for the item at the given sale price will be the amount issued via store credit. Store credit for sale/discounted items cannot be combined with previous and/or current sale codes.
We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a €7 cancellation fee if and only if the package is returned to sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double check your address!).
We always recommend to ship to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package then not being received in time to retrieve at such address. We recommend to contact the postal service and let them know to return the package to sender or set up a forwarding address if this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse. You may also cancel with a €7 cancellation fee.
Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however we recommend to contact your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at email@example.com and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve outcome.
We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible. If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped or cancelled for a flat €7 fee.
You may cancel your order for a refund prior to processing. Note that there is a €7 cancellation fee. We cannot guarantee successful cancellation once the order is placed. For the best success in cancellation, please contact us within 12 hours of placing your order.
We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.
Our policy lasts 30 days. Returns or Refunds can only be made within 30 days from the date you receive your items.
STILL HAVE QUESTIONS?
Please feel free to contact our support team at firstname.lastname@example.org